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info@refinedartistry.co.za

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F.A.Q.

Frequently Asked Questions

We are like minded individuals that share an appreciation for the beauty that is in niche products. Those products that are the epitome of lifestyle and luxury, those products that you cannot just find anywhere. We keep it exclusive by choice!

Because our products are niche and specification orientated not all our products are sold online, we then put you in contact with the source to fine tune your order and any specification and requirements you might need.

On the selected product you will be led to the contact details of the source

 

We attempt to ensure every order is dispatched as quickly as possible, however some of our products are "Made to Order" and will come with longer lead times than others and this will be communicated on your final invoice.

Standard delivery takes between 4 - 6 working days, depending on your delivery area code and availability.

"Made to Order" product delivery takes approximately 2 - 3 weeks. Bear in mind, these items are made just for you!

Standard Shipping Fees will apply. Because our items vary in shape and size and are custom made the cost will be shown on final invoice.

Look out for special offers which will enable FREE Delivery

Delivery or Collection arrangements can be made on “made to order” items.

We do keep records of your NAME/ADDRESS and previous orders.

We'll pop you an e-mail whenever the status of your order changes.

When your order is dispatched you are sent an e-mail to confirm that it's on its way to you. Included in this email is your tracking number and details of how to track your order depending on which courier company has been used.

Check that the card number, card name and e xpiry date is entered exactly as it appears on the front of your card. Check that your 3 digit CVC number on the back of the card is also entered correctly. If you are still having problems please Contact Us.

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